Statements are sent immediately after a claim is adjudicated by insurance on patients’ preferred communication channel – email, text, or paper mail – and are branded for your practice and offer convenient access to make payments online.
A patient-first billing experience is here
The patient financial experience is an extension of patient care. The Auctus Group is excited to introduce Inbox Health, our new patient communications platform that is empathetic, modernizes the payment experience, eliminates confusion around healthcare costs, and increases your revenue.
Real results from a medical practice like you
By providing a modern, easy way for patients to resolve balances, your practice gets paid more, faster.
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5x
increase in patient collections
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20%
increase in revenue
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85%
of all patient A/R collected in the first 15 days
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98%
of patients opt to continue receiving billing communications digitally
Deliver easy-to-understand statements
Personalize digital messaging to each patient
The Auctus Group is dedicated to getting your practice paid quickly with highly personalized, digital engagement over text and email that supplements our improved paper statements.
Allow patients to pay their way, easily
Patients view statement details, make payments, set up payment plans, and access billing support tools through an intuitive payment portal. Convenient payment options include credit card, Apple Pay, Google Pay, and ACH transfers. Patients also have the option to mail a check.
Enhance patient billing support
When patients don’t get the help they need quickly, they delay payment, or get frustrated with the billing process. The Auctus Group’s team is now able to answer patient questions via live chat, text, email, and phone support, helping your patients have positive billing experiences and getting you paid more quickly.
Every patient is unique, so our billing process should be too
The Auctus Group delivers the right message, to the right patient, at the right time. Every patient is unique, and we’ll help ensure that every patient receives statements in the way that is most convenient for them.
Frequently Asked Questions
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What if I don’t want to change how my patients receive statements?
Until recently, billing companies were limited with how they could send patient statements. However, patients are increasingly demanding additional options with 77% of consumers preferring to use digital channels to pay their medical bills. For patients that are happy with how they are currently receiving statements, they can choose to receive only paper statements. Inbox is customized to your specific practice and your patients, so please reach out to your billing company if you’d like to know how Inbox is specifically designed for you.
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What if I already have a merchant service provider?
Inbox Health does not require merchant set up and there are no set-up fees, so you can continue to use your same service for in office payments.
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How is this different from any other e-statement provider?
Inbox Health tailors our patient outreach and messaging to your patients’ preferences so they receive statements they can understand in ways they feel most comfortable receiving the communication. Other e-statement providers just send basic emails and text messages in place of, or in addition to, the generic paper statements. Inbox Health meets patients on their terms – based on their preferences
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What if I do not ask patient's for their email or cell phone number?
Inbox Health automatically detects whether or not the phone number information in your PM system for a patient is a cell phone. In addition, Inbox will attempt to collect additional demographic information for the patients, to increase adoption of the technology patient’s want access to.
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What if I am concerned about HIPAA?
Inbox absolutely shares your concern on making sure patient information is protected, and they are reached out in a way consistent with HIPAA. Our platform does this by limiting the information available to patients before they confirm their identity with our secure-platform. In addition, the sharing of limited identifying information (name of practice, patient first name) in order to collect a debt is in compliance with HHS regulation.
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Why do I need to provide banking information? Is this PCI compliant?
To enable your practice to seamlessly receive payments online, your banking information is required. Additional information from practice owners may be required to satisfy “Know Your Customer (KYC)” regulations. You can rest easy, though, as your data is very secure with this service. Inbox Health works with Stripe, a billion-dollar payment processing company. We securely offload all technical PCI concerns to the Stripe payment processing service by following their technical specifications to their letter, thus never storing any credit card numbers, CCV codes, or any other relevant PCI-covered information. If credit card information is entered into our system, it is only transmitted to Stripe, never to our own application servers or databases.
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Will this affect front desk workflow?
With Inbox Health, practices can continue with their existing workflow. We would recommend asking patients for email addresses in addition to your normal demographic collection, as we find email is generally the patient’s preferred method of communication, but the practice can continue their current front desk workflow. For any interested practice, Inbox can provide materials for their front desk to explain to patients the benefits your office can now provide them through Inbox.
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How will this work for older patients?
This solution is designed with every patient in mind, particularly older patients. With a simple, user friendly digital bill, we make it easier for all patients who want to engage digitally to do so. However, patients who prefer paper will continue to receive paper statements and can mail in check payments. We can also limit digital messaging to subsets of patients based on age, or several other criteria. If you have any specific concerns, just let us know and we’ll work around them.
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Can we access the patient engagement system from our office?
Absolutely, you or your team can have access to your practice to see and review payments, take payments, see patient interactions and questions, review and approve potential collection accounts, or review bills in detail. However, you are not required to access Inbox Health’s solution, we can manage it completely for you. Some information regarding statements sent to patients is uploaded to our current systems and will be visible to you and your team.
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