A new patient statement experience
has arrived

The Auctus Group is excited to introduce Inbox Health, our new patient billing and communications platform!

Statements that are clear and connected.

Our new patient friendly statements are clear, branded for your practice, and offer convenient web and mobile access to make payments, ask questions, or learn about coverage.

Personalized, digital messaging is tailored to each patient

The Auctus Group is dedicated to getting you paid quickly with highly personalized, digital engagement over text and email that supplements our improved mailed statements.

We're investing in a better patient experience

When patients don’t get the help they need quickly, they delay payment, or get frustrated with the billing process. The Auctus Group‘s team is now able to answer patient questions on many channels, in addition to our phone support, helping your patients have great experiences, and getting you paid more quickly.

Easier payments, with less posting in the office

Patients can, of course, still pay by check, but now they also have easy online payments with any card, Apple Pay, Google Pay, or from their bank account. And every payment posts automatically.

Every patient is unique, so our billing process should be, too!

The Auctus Group‘s technology will deliver the right message, to the right patient at the right time. Every patient is unique, and we’ll help ensure that every patient gets statements in the way that works best for them.

This isn’t just an improved patient experience.
Your practice will get paid more — faster.

Most practices collect 10-15% more, with 50% faster patient cash flow from patient receivables.

"Collection speeds increased immediately. Patients who would normally pay in 35 days were paying in one week."
Amy Koon
CEO, Keystone Medical Management
"I rest easy knowing billing is taken care of, and I have more time to dedicate to patient care, social media, and accounting matters. Inbox Health is a game changer."
Dr. Candice Pollack
Owner and Chiropractic Physician
Advanced Physical Medicine
"Inbox Health is the only solution that focuses on the patient and provides a flexible and fully customizable customer experience."
Jeff Hillam
Owner and President
Red House Medical Billing

Have any questions or concerns before we get started?

This platform is designed to improve your practice's revenue, and improve your patient's experience. If you have any questions or concerns about this transition, please let us know by emailing our account manager at Inbox Health.

Ask a Question

General Questions

What if I don’t want to change how my patients receive statements?
Until recently, billing companies were limited with how they could send patient statements. However, patients are increasingly demanding additional options with 77% of consumers preferring to use digital channels to pay their medical bills. For patients that are happy with how they are currently receiving statements, they can choose to receive only paper statements. Inbox is customized to your specific practice and your patients, so please reach out to your billing company if you’d like to know how Inbox is specifically designed for you.
What if I already have a merchant service provider?
Inbox Health does not require merchant set up and there are no set-up fees, so you can continue to use your same service for in office payments.
How is this different from any other e-statement provider?
Inbox Health tailors our patient outreach and messaging to your patients’ preferences so they receive statements they can understand in ways they feel most comfortable receiving the communication. Other e-statement providers just send basic emails and text messages in place of, or in addition to, the generic paper statements. Inbox Health meets patients on their terms - based on their preferences
What if I do not ask patient's for their email or cell phone number?
Inbox Health automatically detects whether or not the phone number information in your PM system for a patient is a cell phone. In addition, Inbox will attempt to collect additional demographic information for the patients, to increase adoption of the technology patient's want access to.
What if I am concerned about HIPAA?
Inbox absolutely shares your concern on making sure patient information is protected, and they are reached out in a way consistent with HIPAA. Our platform does this by limiting the information available to patients before they confirm their identity with our secure-platform. In addition, the sharing of limited identifying information (name of practice, patient first name) in order to collect a debt is in compliance with HHS regulation.
Why do I need to provide banking information? Is this PCI compliant?
To enable your practice to seamlessly receive payments online, your banking information is required. Additional information from practice owners may be required to satisfy "Know Your Customer (KYC)" regulations. You can rest easy, though, as your data is very secure with this service. Inbox Health works with Stripe, a billion-dollar payment processing company. We securely offload all technical PCI concerns to the Stripe payment processing service by following their technical specifications to their letter, thus never storing any credit card numbers, CCV codes, or any other relevant PCI-covered information. If credit card information is entered into our system, it is only transmitted to Stripe, never to our own application servers or databases.
Will this affect front desk workflow?
With Inbox Health, practices can continue with their existing workflow. We would recommend asking patients for email addresses in addition to your normal demographic collection, as we find email is generally the patient's preferred method of communication, but the practice can continue their current front desk workflow. For any interested practice, Inbox can provide materials for their front desk to explain to patients the benefits your office can now provide them through Inbox.
How will this work for older patients?
This solution is designed with every patient in mind, particularly older patients. With a simple, user friendly digital bill, we make it easier for all patients who want to engage digitally to do so. However, patients who prefer paper will continue to receive paper statements and can mail in check payments. We can also limit digital messaging to subsets of patients based on age, or several other criteria. If you have any specific concerns, just let us know and we'll work around them.
Can we access the patient engagement system from our office?
Absolutely, you or your team can have access to your practice to see and review payments, take payments, see patient interactions and questions, review and approve potential collection accounts, or review bills in detail. However, you are not required to access Inbox Health's solution, we can manage it completely for you. Some information regarding statements sent to patients is uploaded to our current systems and will be visible to you and your team.